Frequently Asked Questions

You will find answers to many of our most commonly-asked questions below.

Customer Service FAQs

Who is my local distributor?

ADS products are sold through a nationwide network of sales professionals and local distributors. Please contact us with your product needs and we'll put you in touch with a local distributor or salesperson.

Who is my Customer Service Representative?

To provide prompt and personal service to our customers, each ADS Customer Service Representative is dedicated to serving a particular geographical region. You can reach your Customer Service Representative during normal business hours by calling 1-800-821-6710 and giving the ADS operator your county and state.

Who is my local salesperson?

ADS products are sold through a nationwide network of sales professionals and local distributors. Please contact us with your product needs and we'll put you in touch with a local distributor or salesperson.

How can I get in touch with my local Regional Engineer?

Contact us via phone or e-mail with your technical questions and we'll have your regional engineer respond as quickly as possible.

How do I place an order?

Call us at 1-800-821-6710 to order ADS products, ask product-related questions, or receive pricing information.

How can I obtain a copy of an invoice?

Currently, you need to call your Customer Service Representative at 1-800-821-6710 to request an invoice. However, in the near future you will be able to obtain a copy of your invoice via Pipeline, our secured web site.

How can I obtain a copy of a bill of lading?

Currently, you need to call your Customer Service Representative at 1-800-821-6710 to request a bill of lading. However, in the near future you will be able to obtain a copy of your bill of lading via Pipeline, our secured web site.

When am I going to receive my pipe?

Currently, you need to call your Customer Service Representative at 1-800-821-6710 to find out your delivery schedule. However, in the near future you will be able to access delivery information via Pipeline, our secured web site.

How can I find out about product availability?

Call us at 1-800-821-6710 to order ADS products, ask product-related questions, or receive pricing information.

What are your hours of business?

Our call centers are open from 7 AM to 5:30 PM in each time zone. You may also e-mail us with questions or comments 24 hours a day.

What are your delivery lead times?

Please call your Customer Service Representative at 1-800-821-6710 to find out our delivery schedule.

Technical FAQs

Is crushed stone backfill always required?

No. Many native soils are well suited for backfill provided they are compacted properly. These soils meeting the unified soil classifications of a GW, GP, SW, SP (ASTM D-2321 Class II) and GM, GC, SM, SC (ASTM D-2321 Class III)

What is the cost comparison to traditional materials?

HDPE pipe is generally less expensive in initial material cost than RCP and less expensive or the same cost as CMP, but the real savings are realized in installed costs. Due to the light weight, longer lay lengths, ease of handling, and push-together joints of ADS pipe, the installed cost savings of HDPE ranges from 10 to 30% when compared to RCP and CMP.

What is its crush strength?

When specifying pipe, the crush strength is a term used for pipes that experience a brittle failure. In other words, the crush strength is the load at which the pipe physically breaks. This is not applicable to a viscoelastic material such as HDPE or an elastic material such as CMP since the material will deflect under load to the point of failure. A HDPE pipe profile can actually deflect until the material is flattened due to reverse curvature. Therefore, an analogous test to crush strength for HDPE pipes would be AASHTO's pipe flattening test, which requires the pipe be deflected 20% with no signs of wall buckling, cracking, splitting, or delamination at a specified pipe stiffness.

How do I connect dissimilar materials?

There are several methods of connecting dissimilar materials either from ADS or outside companies. The most common method is to butt the two pipes together, wrap the joint with a non-woven geotextile material, and pour a concrete collar around the connection. ADS also offers a spigot adapter that consists of a HDPE cylinder that is welded to the pipe and then slipped into the bell end of the existing pipe. Then, depending on the joint location and performance requirements, a geotextile wrap and/or concrete collar can be employed. Additionally, ADS offers a watertight repair coupler that is wrapped around the joint and tightened with a mechanical coupler. The watertight repair coupler is most effective when used with pipes of similar outside diameters. For additional details on field connections, contact your local ADS representative.

What is the expected shelf life?

HDPE meeting AASHTO M-252 or M-294 is manufactured with a carbon black coloration that protects the material from UV degradation. Carbon black has been proven to protect exposed HDPE pipe for over three years with no change in tensile properties from UV effects. Once installed, the earth cover protects the pipe from UV effects. Exposed ends of pipes are located in areas of little or no tensile stress (due to no overburden), and therefore not a consideration for UV effects.

Will sunlight affect the pipe?

Sunlight contains ultra-violet rays that reduce the tensile properties of plastics with time. HDPE pipe installed in the ground is primarily in compression due to the annular profile design of the pipe. Slight tensile stresses in the pipe arising from trench anomalies and residual stresses from the manufacturing process are overcome by the large compressive stresses due to the soil overburden. Therefore, the net stress in the pipe is compressive. Additionally, once the pipe is backfilled it is protected from the effects of UV rays. The pipe's exposed ends are in areas of little or no stress and therefore a reduction in tensile strength due to UV does not affect the pipe's performance. AASHTO and ASTM specifications include requirements of coloration of HDPE pipes with carbon black to inhibit the effects of UV of the material. Carbon black has been proven to protect HDPE pipe for over three years with no change in tensile properties from UV effects. Therefore, when the pipe is stored prior to installation, the carbon black coloration inhibits the effects of UV rays and, once the pipe is installed, it is protected from UV by the backfill materials and exposed ends are located in an area of little or no stress. To illustrate the fact that carbon black protects HDPE from UV degradation, consider the insulation coating on overhead telephone and electric lines. These lines are insulated with HDPE that is continuously exposed. However, since the lines are under relatively low stress, the carbon black coloration protects the lines from UV degradation.

Will gasoline affect the pipe?

The effects of gasoline and whether the pipe burn will be addressed together since the concern with fuel spills is the potential for a catastrophe, which could damage the pipe. Gasoline does not adversely affect HDPE. The material does not soften or lose strength when exposed to gasoline; however the material will burn if exposed to an outside fuel source (gasoline). When examining the effects of a catastrophic event, one needs to consider the performance of other materials as well as the effects of the event itself. In the case of a fuel spill and a fire in a closed storm drain system, the fire would extinguish itself rather quickly due to an inadequate air supply. Studies have shown that even in an open culvert the fire extinguishes itself within the first few feet of the culvert. Repairs would be relatively simple and involve excavating the ends of the pipe and cutting off the damaged section. This could then be replaced with new pipe.
The Florida DOT conducted a study into the potential damage to HDPE pipes from fire and concluded the risk of a fire was minimal and headwalls would effectively eliminate damage. For a catastrophic event, many commonly used materials would be damaged and require repairs. For example, asphalt pavements would burn, metal pipes (especially asphalt coated) would be damaged and concrete pipes would be weakened due to cracks from expanding aggregate. Therefore, fire has the potential to damage a number of common construction materials. When evaluated from the risk potential of damage, HDPE pipe is no more susceptible to fire damage than other pipe materials.

Is the pipe competitive to RCP and CMP?

HDPE offers a very competitive alternative to RCP and CMP. HDPE material costs are generally equal to or less than comparative sizes of RCP and CMP pipes. Due to the low Mannings "n" value of ADS N-12, HDPE pipes are generally one diameter smaller than CMP pipes for equivalent flow characteristics, making HDPE even more cost effective. The inert nature of HDPE and its high abrasion-resistance allow HDPE pipe to be used in environments when RCP and CMP require thicker walls or additional coatings to obtain the required performance. HDPE is manufactured in longer lengths (20') and is significantly lighter than RCP, which equates to faster, safer installation. Finally, ADS N-12 offers a bell and spigot coupler that allows faster installations than CMP. Therefore, considering the competitive cost of ADS N-12 pipe and the savings due to higher performance and faster, safer installations, ADS N-12 is logical alternative to providing cost effective storm drain pipe applications.

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